Frequently Asked Questions

If you don’t find the answer to your question here please email us at help@livible.com, call us toll free at (844) LIVIBLE (548-4253) or tap on "Contact Us" in the mobile app.

Labels

Where can I get labels?

Labels can be purchased from leading retailers and self-storage operators.

Do I really get free labels if I’m a full-service storage customer?

Yes, if there is enough time between when you schedule your order and when your pickup date is, you will receive a packet in the mail (please ensure your address is correct). If there is not enough time or you don't receive them, we will provide them at your pickup.

Storage Estimator™

What is the Storage Estimator™?

The Storage Estimator™ is a quick, easy way to get a personalized estimate of exactly what Livible will cost including your first month (we have a great new customer special), for ongoing monthly storage and for redelivery. You'll also see how much you would save compared to self-storage. All you do is click on images of the different types of items (eg, boxes, beds, tables, etc) you need to store and it will instantly create a detailed estimate that you can email to yourself. Or, if you'd prefer, call us and we'll create the estimate for you.

I don't know how much storage space I need. Do I have to commit to a unit size?

No problem, that's exactly where the Storage Estimator™ can help. And unlike self-storage, no, you don't need to commit to a unit size. Livible bills you for the total cubic feet you actually use to store your stuff. You also get automatic savings so the more you store the lower your rate per cubic foot is.

How do I determine how many cubic feet something is? Or the total cubic feet I need for all my stuff?

It's easy! For typical items the Storage Estimator™ shows the cubic feet and automatically calculates the total for you. Non-typical items are measured when picked up and you're billed you for the actual cubic feet.

What happens if I need more or less space?

No problem! Livible is month-to-month and we only bill you for what you actually store each month so as your needs change so does your cost.

How do you determine the savings compared to self-storage?

We use the total cubic feet from the items you select in the Storage Estimator™ to determine the size of traditional self-storage unit (eg, 5x5, 10x10) you would need. If you go over the capacity of say a 5x5 unit by any amount you'd need to rent the next unit size up or a 5x10. We assume the next unit size is always available which isn't typically the case. We regularly canvas to get the costs for different unit sizes from urban self-storage facilities near where our customers live. Pricing for most self-storage facilities is based on a 12 month commitment unlike Livible who offer it without any commitment. Finally an additional savings is sales tax which must be paid on self-storage units but not on full-service storage. That’s another 6-10% savings.

What is the No Surprises Guarantee?

It means that Livible really stands behind our storage estimates. Your costs for Livible are guaranteed to be as displayed for the specific items you entered. We can do this as our pricing is very straight forward and based on the cubic feet handled or stored. That includes a fixed rate for redelivery, not unpredictable hourly rates. Of course if your actual items are different (type or quantity) than what you entered your billing would reflect that instead of what you entered.

Full Service Storage in Boston, Portland and Seattle

How does Livible full service compare to traditional self-storage?

Also called on demand storage, it's easier, more convenient and 15% less expensive than traditional self-storage. A few taps on our web or mobile app and we’ll come right to your door to pickup or deliver your items. We also give you a complete listing of all your stored items, including photos and only bill you for what you actually store. Let us do all the work for you!

What cities is On Demand Storage available?

On Demand Storage is currently available in most of the Greater Boston, Greater Portland and Greater Seattle metropolitan areas.

What zip codes is On Demand Storage available?

In Greater Boston we provide service to these zip codes: 02108, 02109, 02110, 02111, 02112, 02113, 02114, 02115, 02116, 02117, 02118, 02119, 02120, 02122, 02124, 02125, 02127, 02128, 02129, 02130, 02131, 02134, 02135, 02138, 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02149, 02150, 02155, 02163, 02169, 02180, 02184, 02186, 02199, 02210, 02215, 02302, 02421, 02445, 02446, 02451, 02452, 02453, 02457, 02461, 02466, 02467, 02472, 02476, 02478, 02481, 02482

In Greater Portland, OR we provide service to these zip codes: 97005, 97006, 97007, 97008, 97034, 97035, 97201, 97202, 97204, 97205, 97206, 97209, 97210, 97212, 97213, 97214, 97215, 97219, 97221, 97223, 97225, 97225, 97232 and 97239.

In Greater Seattle we provide service to these zip codes: 98004, 98005, 98006, 98007, 98008, 98011, 98027, 98028, 98029, 98030, 98031, 98032, 98033, 98034, 98039, 98040, 98052, 98053, 98055, 98056, 98057, 98058, 98059, 98072, 98074, 98075, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98125, 98126, 98133, 98134, 98136, 98144, 98146, 98148, 98155, 98158, 98166, 98168, 98177, 98178, 98188, 98195, 98198, and 98199.

We regularly add zip codes, so please sign up so we have your email and zip code and we'll contact you as soon as service is available in yours.

Do you store the same items I could put in self-storage unit?

Yes, except for vehicles and boats.

Are there any items I cannot store?

Yes. We prohibit the storage of the following: living or dead organisms, food, liquids, pressurized tanks or contents, perishable items, items with an odor or smell, hazardous materials, explosives or illegal substances. If you aren't sure please ask us.

How do I pay?

It's all done automatically by debit/credit card, PayPal or Apple Pay. You'll need to add a payment method to schedule a pickup or delivery. We send an email receipt with each order you can reprint.

Are there a weight limits for boxes and containers? Furniture?

Yes, provided they are not damaged or overweight. If they are damaged or overweight it's at the discretion of the driver to pick them up or not. Our drivers can sell you reusable containers during your pickup.

When can I schedule pickup or delivery?

Livible is available Tuesday to Sunday from 11am-7 pm. You schedule the day and arrival time within a one hour window such as 3-4 pm. On peak times like month-end and holidays we often operate 7 days a week and provide extended hours.

How do I schedule pickup or delivery?

Use the web or mobile app. It's really easy and only takes a minute.

What if I need a pickup or delivery in a hurry?

No problem. Schedule an order for the first available time then contact us to let us know what you need. We'll do our very best to help.

How far in advance do I need to schedule pickups and deliveries?

Typically 1 or 2 days. During peak times like month-end, holidays and especially the beginning and end of college terms, we get very busy and suggest you allow 10 days. You can schedule up to 30 days in advance.

Will you send me a reminder of the pickup or delivery I schedule?

Yes. After you schedule your order it will immediately appear in the web and mobile app and we will send you an email confirmation. In the mobile app you can automatically add it to your calendar. Next we'll send you an email reminder the day before your scheduled service. Then, when the driver completes the service for the customer immediately before you, they will send you a MMS/text with their position on a map and estimated arrival time at your home.

How will I know that the person who comes to take my items is from Livible?

Several ways. We understand how important it is that you trust us so we take many steps to put you at ease. First, they will arrive in the well identified Livible van. Second, they will be uniformed and present you with their picture ID for inspection. Third, we will send you an MMS/text on the day of delivery with the name and a photo of your driver. Finally, our staff will always be polite, professional, and refuse tips.

Will you go to my basement or garage to pickup my items?

Yes. If you invite our staff into your home they will be happy to retrieve your items from any safe location within reason.

Can I change or cancel a pickup or delivery?

Absolutely, and at no cost, up to 2pm the day before you scheduled for your pickup or delivery, otherwise the fees for scheduled order may be charged. You can also make some changes when the driver arrives subject to time availability.

What do I have to do to get ready for my pickup? Will you pack my boxes?

Have all of your items ready to be picked up. That includes disassembling bed frames and furniture items, removing light bulbs from lamps, unplugging fridges in advance so they defrost, etc. We’ll send you “getting ready for your pickup” email with a complete list. If you have labels please put all three parts onto a single item then add optional photos or other information using the web or mobile app. No, we can’t pack your boxes for you.

Can you wait while I pack or unpack my boxes?

No, we need to be on time for other customers too.

Do I have to be home for pickup and delivery?

Yes. Or make arrangements with a neighbor, etc. We do offer an unattended option but only for delivery of empty containers. If you chose this option you will have to accept financial responsibility if they are lost.

Do I need to tip my driver?

No. Tipping is not necessary or expected. If our team did a great job you can tip them or share your positive experience by posting a review on Yelp or social media.

Can I get my items delivered to a different location than where they were picked-up?

Yes, provided that the new address in the same market (eg, both are in Greater Portland). You can easily change your address each time you schedule an order.

Can I store my items for less than a month? For a year?

Yes to both. You can schedule pickups and deliveries at any time during the month, but we charge for the whole month.

What happens if I miss my pickup or delivery time? Will you still bill me?

We understand that sometimes life intrudes and you can't be there at the scheduled time. Please notify us as soon as you know you'll miss your scheduled appointment. Your driver will contact you to reschedule. We typically don't bill if this happens as it's quite rare. If it happens regularly, then we would bill you as provided in our agreement.

Pricing

Is Livible too good to be true? How can you be easier and more convenient but cost 15% less than traditional self-storage?

This is the number one question we are asked and the answer is no! Right off the top Livible customers do not pay sales tax saving up to 10% just for that. The real estate for a traditional, urban self-storage facility is very expensive. Instead Livible uses low cost warehouse space outside of town and racking to maximize density.

From a customer perspective, full service storage looks like a way better experience and costs less. Are you like Netflix or Uber?

Yes, our customers often say that we are like Netflix compared to Blockbuster or similar to Uber compared to traditional taxis. We have great confidence that smart customers will vote with their wallets and feet for a better experience at a lower cost.

What does Livible full service storage cost?

Everything is based actual cubic feet you use including pickup, delivery and monthly storage. Pickup or delivery costs $15 plus $0.49 per cubic foot handled. That's approximately $49/hour per Livible employee. Monthly storage costs between $0.49 to $1.29 per cubic foot depending on the total cubic feet you store. We track each of your items including the cubic feet so you always know exactly what it costs. You can also use the Storage Estimator™ to get personalized estimates for pickup, delivery and storage.

How does that compare to self-storage?

It is 15% less just comparing to traditional unit sizes (eg, 5x10). It's even better than that, however, as unlike self-storage, Livible only charges for what you actually store. Few self-storage customers are able to fully utilize their units. Others have to rent the unit that was available instead of what they needed. More get caught between unit sizes and have to pay for a bigger one. Finally, unlike self-storage you don’t pay sales tax providing another 6-10% savings.

How does your new customer special work?

On your first order we will pickup your items and store them for a month for $1/each. There is no limit on the number of items. Thereafter you pay the then current pricing including automatic volume savings for storage. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided.

What is an item?

An item is a cardboard or plastic box, a Livible container, a piece of furniture, a snowboard, a piece of luggage, etc. A typical bed would be two items, a mattress and a box spring. A typical couch would one item (including cushions) but a sectional would be multiple (smaller) items. Each item gets a label for tracking purposes with a unique number. An item is not the contents inside the box (eg, shoes or holiday lights).

Is there a minimum term or commitment?

No, you can use our services for any amount of time and cancel at any time. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided.

Is there a minimum or maximum number of items?

No.

Are there any hidden or extra fees?

No, we know you don't like billing surprises and neither do we. To be extra clear, although it's mentioned a number of times in other questions, if you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided.

What happens if my needs change?

No problem. We automatically adjust your billing based on what you actually store each month or have picked or delivered.

Ecosystem

Are your containers reusable? Recyclable?

Yes to both. They are made with commercial grade, HDPE plastic. They are designed for active use for ten years and are 100% recyclable

What does Livible do to minimize the environmental impact of its services?

One of our core values is to do everything we can to be responsible to the environment. For example, we provide permanent electronic order receipts so they don't need to be printed and use recycled paper for all our marketing materials. We encourage and enable our customers to buy and keep their quality possessions instead of disposing them.

I want to donate some items to Value Village. How does that work?

It's easy! Whenever we are doing a pickup or delivery for you we will take your donations to Value Village for free. You don't need to schedule it in advance. Your donations need to be in a closed box or bag (we have free Value Village donation bags if you need them). You will receive a tax receipt for the charity Value Village donations in your area support.

Security & Privacy

Can anyone else see what I'm storing?

No, you are the only person who can see your information. You have the option to give authorization to Livible staff to view or modify your information to assist with your orders or to provide support.

Will you open up my boxes?

No. Unless we are required to by law or have a reasonable suspicion that they contain prohibited items. It's none of our business.

Can I lock my containers? How are your containers secured?

Yes. Our containers have padlock holes on each end that you can put your own locks on or we provide you with two security seals to apply.

Who will handle my items?

Your items will only be handled by our employees and contractors. We do extensive background screening and they are bonded.

Where will my items be stored?

Your items are stored in highly secure, climate controlled facilities that are monitored 24x7 typically by onsite personnel. These facilities are operated by Iron Mountain, the world's largest provider of highly secure storage.

Can I come to your storage facility to pickup or deliver my items?

No, we will always come to your door. Your items are stored in highly secure, climate controlled Iron Mountain facilities that are monitored 24x7 typically by onsite personnel. Access to these facilities is highly restricted to staff who have passed extensive background checks. That's one of the reasons we cannot provide any customer access to the storage facility. For the security of your items we don't disclose which of Iron Mountain's 800+ facilities your items are stored at which is the other reason.

Are my items insured?

Yes. While being transported to and from your home and while stored at our facility, we insure your contents against damage, theft or loss for the statutory rate that applies to all moving and storage companies of $0.60 per pound. Our weight limit for items handled by one person is 40 pounds so a good estimate is $24 per item. For items handled by two people it's 100 lbs so a good estimated is $60 per item. Item in storage may also be insured by your renters or homeowners policies so ask your insurance agent.

Referral Credits

What are referral credits?

Referral credits allow you to easily get free stuff: labels, deliveries, pickups or containers. Credits are tracked automatically tracked and never expire.

How do I earn referral credits?

It’s easy! Just refer your friends to Livible via "Referrals" in the web or mobile app. You can post with one click a unique, permanent link onto your social media, SMS and email. For each friend that signs up and completes a non-promotional order (so that excludes the new customer special), both you and your friend earn a referral credit.

How do I redeem credits?

First, go to "Referrals" in the apps or web versions to see if you have any credits available. For free labels contact us. For free pickups or deliveries, you can redeem them each time you schedule an order. For free containers just ask your driver on any order. Redemptions are shown on your order receipts.

Now serving:

Boston, Portland & Seattle

More cities coming soon.

Easily store your stuff with pickup & delivery to your door

Livible is easier, more convenient, and saves you 15% when compared to self-storage.

Get Started