Labels

Do I get free labels if I’m a full-service storage customer?

Yes, if there is enough time between when you schedule your order and when your pickup date is, you will receive a packet in the mail (please ensure your address is correct). If there is not enough time or you don't receive them, we will provide them at your pickup.

Where can I get labels?

Labels can be purchased from leading retailers including Amazon and self-storage operators.

Guaranteed Savings

Will you pick up what's in my self-storage unit?

Yes. You choose a convenient day and time to meet at your unit. If you don't want to go to the self-storage facility you can sign an authorization form to give us access.

How does your Guaranteed Savings for self-storage customers work?

Former self-storage customers have long told us that we always save them money. To make it an easy decision to choose Livible we decided to guarantee they would save 15% and to move them over for free. All they have to do is show us their current bill. We'll reduce it by 15% and keep that rate for as long as they are a Livible customer.

Guaranteed Estimate

What happens if I need more or less space?

No problem! Livible is month-to-month and we only bill you for what you actually store each month so as your needs change so does your cost.

How do I determine how many cubic feet something is? Or the total cubic feet I need for all my stuff?

It's easy! For typical items the Guaranteed Estimate shows the cubic feet and automatically calculates the total for you. Non-typical items are measured when picked up and you're billed you for the actual cubic feet.

I don't know how much storage space I need. Do I have to commit to a unit size?

No problem, that's exactly where the Guaranteed Estimate can help. And unlike self-storage, no, you don't need to commit to a unit size. Livible bills you for the total cubic feet you actually use to store your stuff. You also get automatic savings so the more you store the lower your rate per cubic foot is.

What is a Guaranteed Estimate?

A Guaranteed Estimate is a quick, easy way to find out exactly what Livible will cost for pickup, monthly storage and delivery. You'll also see how much you would save compared to self-storage. All you do is select how long you need storage for then click on images of the different types of items (eg, boxes, beds, tables, etc) you need to store and it will instantly create an estimate that you can email to yourself. Or, if you'd prefer, call us and we'll create the estimate for you.

It's called a "Guaranteed" Estimate because Livible stands behind it. Your costs for Livible are guaranteed to be as displayed for the specific term and items you selected. We can do this as our pricing is based on the cubic feet picked up, stored or delivered. That includes a fixed rate for pickup and delivery instead unpredictable hourly rates. If your actual term and items (type or quantity) are different than what you selected your billing would reflect that instead. Pickup and delivery fees do not include packing and unpacking. Our Personal Packers can do it for you for $35/hour.

Scheduling & Cancellations

Can I reschedule or cancel a pickup or delivery?

Absolutely, and at no cost, up to 2pm the day before you scheduled for your pickup or delivery, otherwise the fees for scheduled order may be charged. You can also make some changes when the driver arrives subject to time availability.

Will you send me a reminder of the pickup or delivery I schedule?

Yes. After you schedule your order it will immediately appear in the web and mobile app and we will send you an email confirmation. In the mobile app you can automatically add it to your calendar. Next we'll send you an email reminder the day before your scheduled service. Then, when the driver completes the service for the customer immediately before you, they will send you a MMS/text with their position on a map and estimated arrival time at your home.

How far in advance do I need to schedule pickups and deliveries?

Typically 1 or 2 days. During peak times like month-end, holidays and especially the beginning and end of college terms, we get very busy and suggest you allow 10 days. You can schedule up to 30 days in advance.

What if I need to schedule a pickup or delivery in a hurry?

No problem. Schedule an order for the first available time then contact us to let us know what you need. We'll do our very best to help.

How do I schedule pickup or delivery?

Use the web or mobile app. It's really easy and only takes a minute.

What are the pickup and delivery hours?

Livible is available Tuesday through Saturday from 11am-7 pm. You schedule the day and arrival time within a one hour window such as 3-4 pm. On peak times like month-end and holidays we often operate 7 days a week and provide extended hours.

Pickup & Delivery

Will you pack or unpack my boxes?

Pickup and delivery fees do not include packing and unpacking. Most customers do it themselves or our Personal Packers can do it for you for $36 per hour per packer. If you need packing or unpacking help please let us know in the special instructions for your order as we need to get it scheduled in advance. We'll do our best but if you don't schedule it in advance there's a good chance we won't be able to help.

What happens if I miss my pickup or delivery time? Will you still bill me?

We understand that sometimes life intrudes and you can't be there at the scheduled time. Please notify us as soon as you know you'll miss your scheduled appointment. Your driver will contact you to reschedule. We typically don't bill if this happens as it's quite rare. If it happens regularly, then we would bill you as provided in our agreement.

Is there a minimum or maximum storage time?

Nope. You can store for less than a month or for more than a year - and everything in between!

Can I get my items delivered to a different location than where they were picked-up?

Yes, provided that the new address in the same market (eg, both are in Greater Portland). You can easily change your address each time you schedule an order.

Do I have to be home for pickup and delivery?

Yes. Or make arrangements with a neighbor, etc. We do offer an unattended option but only for delivery of empty containers. If you chose this option you will have to accept financial responsibility if they are lost.

Can you wait while I pack my boxes?

No we are unable to wait while you pack because we need to be on time for other customers. However, for an additional fee you can have our Professional Packers scheduled to help you out.

What do I have to do to get ready for my pickup?

Have all of your items ready to be picked up. That includes disassembling bed frames and furniture items, removing light bulbs from lamps, unplugging fridges in advance so they defrost, etc. We’ll send you “getting ready for your pickup” email with a complete list. If you have labels please put all three parts onto a single item then add optional photos or other information using the web or mobile app.

Will you go to my basement or garage to pick up my items?

Yes. If you invite our staff into your home they will be happy to retrieve your items from any safe location within reason.

What cities and zip codes is Livible available in?

Livible is currently available in most of the Greater Boston, Greater Portland and Greater Seattle metropolitan areas.
In Greater Boston we provide service to these zip codes: 02108, 02109, 02110, 02111, 02112, 02113, 02114, 02115, 02116, 02117, 02118, 02119, 02120, 02127, 02128, 02129, 02130, 02131, 02134, 02135 02138 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02149, 02150, 02155, 02163, 02199, 02210, 02215, 02125, 02124, 02121, 02421, 02445, 02446, 02451, 02452, 02453, 02457, 02461, 02466, 02467, 02472, 02478, 02481, 02482, 02169, 02170, 02465.

In Greater Portland, OR we provide service to these zip codes: 97005, 97006, 97007, 97008, 97034, 97035, 97201, 97202, 97204, 97205, 97206, 97209, 97210, 97212, 97213, 97214, 97215, 97219, 97221, 97223, 97225, 97225, 97232 and 97239.

In Greater Seattle we provide service to these zip codes: 98004, 98005, 98006, 98007, 98008, 98011, 98027, 98028, 98029, 98030, 98031, 98032, 98033, 98034, 98039, 98040, 98052, 98053, 98055, 98056, 98057, 98058, 98059, 98072, 98074, 98075, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98125, 98126, 98133, 98134, 98136, 98144, 98146, 98148, 98155, 98158, 98166, 98168, 98177, 98178, 98188, 98195, 98198, and 98199.
We regularly add zip codes, so please sign up so we have your email and zip code and we'll contact you as soon as service is available in yours.

Payment & Pricing

If I store my stuff for part of a month does Livible prorate my storage costs?

When we pick up your items we "prorate" monthly storage for the current month so you're only billed for the number of days in that month. Thereafter Livible bills monthly storage, like rent, on the first of the month. There are no refunds or proration if you have your items delivered back during the month.

What happens if my needs change?

No problem. We automatically adjust your billing based on what you actually store each month or have picked or delivered.

Are there any hidden or extra fees?

No, we know you don't like billing surprises and neither do we. To be extra clear, although it's mentioned a number of times in other questions, if you sign up for our New Customer Special and end up storing your items for less than 6 months you are not eligible and will be retroactively billed the list price for the discounted and free services that were provided.

Is there a minimum term or commitment?

No, you can use our services for any amount of time and cancel at any time. If you signed up for our New Customer Special then end up storing your items for less than 6 months you are not eligible and will be retroactively billed the list price for the discounted and free services that were previously provided.

How does the “New Customer Special” work?

If you need storage for 6 or more months then select that when you schedule your first order and you'll automatically receive our New Customer Special. On your first order we will pickup your items and store them for the first 30 days for $1/each. Storage for your second month will be pro-rated and reduced to the days remaining in the month. There is no limit on the number of items. Thereafter you pay the then current pricing including automatic volume savings for storage. If you end up storing your items for less than 6 months you are not eligible for our new customer special and will be retroactively billed the list price for the discounted and free services that were provided.

What does Livible cost?

Everything is based on the actual cubic feet you use including pickup, delivery and monthly storage. Pickup and delivery fees do not include packing and unpacking which are the customers responsibility. If you'd prefer, schedule our Personal Packers to do it for you. Monthly storage costs depend on the total cubic feet you store. We track each of your items including the cubic feet so you always know exactly what it costs.

Do I need to tip my driver?

No. Tipping is not necessary or expected. If our team did a great job you can tip them or share your positive experience by posting a review on Yelp or social media.

What happens if I'm late or I don't pay my monthly storage bill?

We'll send you an "payment failure" email if there are any problems and then try to process it again. If the amounts are still unpaid after 14 days we'll send you a preliminary lien notice. At 28 days we'll file the lien and a notice we'll be auctioning your items in another 14 days. That's absolutely the last thing we ever want to do so if you're having problems paying please contact us at help@livible.com and we'll work with you to set-up a reasonable payment plan.

When do I pay?

For pickups and deliveries you pay after your order has been completed. Three days before we'll process a "HOLD" on the estimated amount. If we're unable yo process a HOLD we'll notify you by email that we won't be able to complete your order until you've addressed the issue. Monthly storage is due on the first of the month.

How do I pay?

It's all done automatically by debit/credit card, PayPal or Apple Pay. You'll need to add a payment method to schedule a pickup or delivery.

Livible vs. Self-Storage

How much less is Livible compared to self-storage?

It is 15% less just comparing to traditional unit sizes (eg, 5x10). It's even better than that, however, as unlike self-storage, Livible only charges for what you actually store. Few self-storage customers are able to fully utilize their units. Others have to rent the unit that was available instead of what they needed. More get caught between unit sizes and have to pay for a bigger one. Finally, unlike self-storage you don’t pay sales tax providing another 6-10% savings.

Are you "on-demand" like Netflix or Uber?

Yes, Livible is on-demand like streaming services or valet car sharing. Our customers often say that we are like Netflix compared to Blockbuster or similar to Uber compared to traditional taxis. We started Livible because it seemed crazy that smart and busy people still had to deal with traditional self-storage options. Livible is on-demand because you schedule pickup and delivery whenever works for you. We take the hassle out of storage, and everything is available on our app or site.

What’s the difference between Livible and traditional self-storage?

Also called on-demand storage or valet storage, it's easier, more convenient and 15% less expensive than traditional self-storage. A few taps on our web or mobile app and we’ll come right to your door to pickup or deliver your items. We also give you a complete listing of all your stored items, including photos and only bill you for what you actually store. Let us do all the work for you!

How can Livible cost 15% less than self-storage but do way more?

It does seem too good to be true, but it's actually pretty simple. Urban self-storage facilities are very expensive with high cost real estate and complicated buildings with hundreds of units. Livible uses cost effective warehouse space and racking to make better use of space and passes those savings on to you. That's how we can do so much more for our customers but charge far less than traditional self-storage.

Is Livible like PODS?

No. We pickup, store and deliver your individual items and do all the work getting them in and out of your place.

Items

Are there any items I cannot store?

Yes. We prohibit the storage of the following: living or dead organisms, food, liquids, pressurized tanks or contents, perishable items, items with an odor or smell, hazardous materials, explosives or illegal substances. If you aren't sure please ask us.

Is there a minimum or maximum number of items?

No there isn't. We're big on meeting your needs - whatever those may be. That means we don't force you to store (and pay for) more space than you actually need. Livible is a great option for households of all kinds because we cater to your unique storage needs.

Do you store the same items I could put in self-storage unit?

Yes. Except for vehicles and boats, you can store the same items with Livible that you would have traditionally stored with self-storage options. Be prepared though - you'll be shocked just how much you were over-paying with self-storage to store the same items!

Are there weight limits for boxes and containers? Furniture?

Yes, the weight limit for boxes, bags, and containers is 40 lbs so mix up heavy / light items as you pack. Heavy boxes and plastic storage containers can easily break when overweight. Our drivers can sell you heavy-duty reusable containers during your pickup if your containers are overweight or at risk of breaking. Please inform us ahead of your pickup if you have any heavy furniture items like sleeper sofas. The pickup of heavy items is at the discretion of the Livible driver. Provided heavy furniture is not damaged or very overweight we're happy to try our best.

What is considered an item?

An item is a cardboard or plastic box, a Livible container, a piece of furniture, a snowboard, a piece of luggage, etc. A typical bed would be two items, a mattress and a box spring. A typical couch would be one item (including cushions) but a sectional would be multiple (smaller) items. Each item gets a label for tracking purposes with a unique number. An item is not the contents inside the box (eg, shoes or holiday lights).

Environment

What does Livible do to minimize the environmental impact of its services?

One of our core values is to do everything we can to be responsible to the environment. For example, we provide permanent electronic order receipts so they don't need to be printed and use recycled paper for all our marketing materials. We encourage and enable our customers to buy and keep their quality possessions instead of disposing them.

Security & Privacy

What are your Protection Plans?

Our Protection Plans give you additional coverage for the value of your items when they are in our custody, either in transit or in storage. Plans are available from $1,000 to $10,000 worth of coverage in the Account section of the web and mobile apps. Each $1,000 in coverage costs $10/month and is billed when you add or change coverage then on the 1st of each month with storage. There is a 10% deductible on claims. To be eligible to make a damage claim, coverage must be purchased prior to when the items are picked up and maintained at the same level for the entire storage term. You can cancel your plan at any time. There are no refunds. All other terms and conditions are the same.

Are my items insured?

Yes. While being transported to and from your home and while stored at our facility, we insure your contents against damage, theft or loss for $1 per pound. Our weight limit for items handled by one person is 40 pounds so the maximum is $40 per item. For items handled by two people it's 100 lbs so the maximum is $100 per item. Items in storage may also be insured by your renters or homeowners policies so ask your insurance agent. Livible offers Protection Plans if you want additional coverage for your items.

Where will my items be stored?

Your items are stored in highly secure, heated facilities that are monitored 24x7 typically by onsite personnel.

Can I come to your storage facility to pickup or deliver my items?

No, we'll always come to your door when you schedule a pickup or delivery. This practice ensures that all of our customers' items are protected and secure in our facilities.

Who will handle my items?

Your items will only be handled by our employees and contractors. We do extensive background screening and they are bonded.

Will you open up my boxes?

No. Unless we are required to by law or have a reasonable suspicion that they contain prohibited items. It's none of our business.

Can anyone else see what I'm storing?

No, you are the only person who can see your information. You have the option to give authorization to Livible staff to view or modify your information to assist with your orders or to provide support.

How will I know that the person who comes to take my items is from Livible?

Several ways. We understand how important it is that you trust us so we take many steps to put you at ease. First, they will arrive in the well identified Livible vehicle. Second, they will be uniformed and present you with their picture ID for inspection. Third, we will send you an MMS/text on the day of delivery with the name and a photo of your driver. Finally, our staff will always be polite, professional, and refuse tips.

Are you sharing my personal information since I signed up with Facebook?

No. Our Privacy Policy is very strict and we don't share any of your personal information with anyone. It's only use is to allow you to sign up and login to the web or mobile apps.

Referral Credits

How do I redeem credits?

First, go to "Referrals" in the apps or web to see if you have any credits available. You can redeem a credit each time you schedule an order. Redemptions are shown on your order receipts.

How do I earn referral credits?

It’s easy! Just refer your friends to Livible via "Referrals" in the web or mobile app. You can post with one click a unique, permanent link onto your social media, SMS and email. For each friend that signs up, completes and pays for an order, both you and your friend will receive a credit for a free pickup or a free delivery (up to $25).

What are referral credits?

Referral credits allow you to easily get free / deliveries and pickups (up to $25 each). Credits are tracked automatically and never expire.

Offices & Warehouses

Where is your Seattle office? Warehouse?

Our Seattle office is downtown at 107 Spring St (between 1st and 2nd). Give us a call at (206) 971-2471 if you have any questions or would like to sign up on the phone. Drop by and we'd be happy to meet you! For security reasons we don't disclose the location of our warehouse.

Where is your Portland, OR office? Warehouse?

Our Portland office is downtown in the Customs House building at 220 NW 8th St. Give us a call at (503) 850-9400 if you have any questions or would like to sign up on the phone. Drop by and we'd be happy to meet you! For security reasons we don't disclose the location of our warehouse.

Where is your Boston office? Warehouse?

Our Boston office is at 625 Massachusetts Ave in Cambridge. Give us a call at (617) 580-0900 if you have any questions or would like to sign up on the phone. Please call in advance if you'd like to stop by to meet us in person. If we're available, we'd be happy to meet you! For security reasons we don't disclose the location of our warehouse.