Frequently Asked Questions

If you can't find the answer to your question here please email us at help@livible.com, call us toll free at (844) LIVIBLE (548-4253) or tap on "Contact Us" in the mobile app.

Get Started

How do I sign up?
Click on Start Saving to create your login then use our Web App or our free mobile apps for iPhone, iPad, or Android. Top
What if I have a problem?
Check out these frequently asked questions. If you still need help, tap on "Contact Us" in the mobile apps or call 1-800-983-2729. Top

Labels

Where can I get labels?
Labels can be purchased from leading retailers and self-storage operators. Top
Do I really get free labels if I’m a full-service storage customer?
Yes. We'll mail you labels to put on yourself if there's time or put them on your items when we pick them up if there isn't. Top

Storage Estimator™

What is the Storage Estimator™?
The Storage Estimator™ is a quick, easy way to get a personalized estimate of exactly what Livible will cost including your first month (we have a great new customer special), for ongoing monthly storage and for redelivery. You'll also see how much you would save compared to self-storage. All you do is click on images of the different types of items (eg, boxes, beds, tables, etc) you need to store and it will instantly create a detailed estimate that you can email to yourself. Or, if you'd prefer, call us and we'll create the estimate for you. Top
I don't know how much storage space I need. Do I have to commit to a unit size?
No problem, that's exactly where the Storage Estimator™ can help. And unlike self-storage, no, you don't need to commit to a unit size. Livible bills you for the total cubic feet you actually use to store your stuff. You also get automatic savings so the more you store the lower your rate per cubic foot is. Top
How do I determine how many cubic feet something is? Or the total cubic feet I need for all my stuff?
It's easy! For typical items the Storage Estimator™ shows the cubic feet and automatically calculates the total for you. Non-typical items are measured when picked up and you're billed you for the actual cubic feet. Top
I only have 5 boxes. Will you take that? What will it cost?
Yes. It depends on the size of your boxes but $20/month would be typical. Top
What happens if I need more space?
No problem! Livible is month-to-month and we only bill you for what you actually store each month so as your needs change so does your cost. Top
How do you determine the savings compared to self-storage?
We use the total cubic feet from the items you select in the Storage Estimator™ to determine the size of traditional self-storage unit (eg, 5x5, 10x10) you would need. If you go over the capacity of say a 5x5 unit by any amount you'd need to rent the next unit size up or a 5x10. We assume the next unit size is always available which isn't typically the case. We regularly canvas to get the costs for different unit sizes from urban self-storage facilities near where our customers live. Pricing for most self-storage facilities is based on a 12 month commitment unlike Livible who offer it without any commitment. Finally an additional savings is sales tax which must be paid on self-storage units but not on full-service storage. That’s another 6-10% savings. Top
What is the No Surprises Guarantee?
It means that Livible really stands behind our storage estimates. Your costs for Livible are guaranteed to be as displayed for the specific items you entered. We can do this as our pricing is very straight forward and based on the cubic feet handled or stored. That includes a fixed rate for redelivery, not unpredictable hourly rates. Of course if your actual items are different (type or quantity) than what you entered your billing would reflect that instead of what you entered. Top

Full Service Storage in Boston, Portland, and Seattle

How does Livible full service compare to traditional self-storage?
Also called on demand storage, it's easier, more convenient and 15% less expensive than traditional self-storage. A few taps on our web or mobile app and we’ll come right to your door to pickup or deliver your items. We also give you a complete listing of all your stored items, including photos and only bill you for what you actually store. Let us do all the work for you! Top
What cities is On Demand Storage available?
On Demand Storage is currently available in most of the Boston, Seattle, and Portland metropolitan areas. Top
What zip codes is On Demand Storage available?
Check the respective city pages for zip code details. Boston, Seattle, or Portland. Top
Do you store the same items I could put in self-storage unit?
Yes, except for vehicles or boats. Top
Are there any items I cannot store?
Yes. We prohibit the storage of the following: living or dead organisms, food, liquids, pressurized tanks or contents, perishable items, items with an odor or smell, hazardous materials, explosives or illegal substances. If you aren't sure please ask us. Top
How do I pay?
It's all done automatically by debit/credit card, PayPal or Apple Pay. You'll need to add a payment method to schedule a pickup or delivery. We send an email receipt with each order you can reprint. Top
Are there a weight limits for boxes and containers? Furniture?
Yes. To ensure safe handling and storage it's 40 lbs. for boxes and containers and 100 lbs. for furniture. Top
Can I use my own boxes?
Yes, provided they are not damaged or overweight. If they are damaged or overweight it's at the discretion of the driver to pick them up or not. Top
When can I schedule pickup or delivery?
Livible is available Tuesday to Sunday from 11am - 7pm. You schedule the day and arrival time within a one hour window such as 3-4 pm. On peak times like month-end and holidays we often operate 7 days a week and provide extended hours. Top
How do I schedule pickup or delivery?
Use the web or mobile app, just search for "Livible" in the Apple App Store or Google Play Store. It's really easy and only takes a minute. Top
What if I need a pickup or delivery in a hurry?
No problem. Schedule an order for the first available time then contact us to let us know what you need and your order number. We'll do our very best to help. Top
How far in advance do I need to schedule pickups and deliveries?
Typically 1 or 2 days. During holidays and seasonal transitions, especially the beginning and end of college terms, we get very busy and suggest you allow 14 days. You can schedule up to 30 days in advance. Top
Will you send me a reminder of the pickup or delivery I schedule?
Yes. After you schedule your order it will immediately appear in the web and mobile app and we will send you an email confirmation. In the mobile app you can automatically add it to your calendar. Next we'll send you an email reminder the day before your scheduled service. Then, when the driver completes the service for the customer immediately before you, they will send you a MMS/text with their position on a map and estimated arrival time at your home. Top
How will I know that the person who comes to take my items is from Livible?
Several ways. We understand how important it is that you trust us so we take many steps to put you at ease. First, they will arrive in the well identified Livible van. Second, they will be uniformed and present you with their picture ID for inspection. Third, we will send you an MMS/text on the day of delivery with the name and a photo of your driver. Finally, our staff will always be polite, professional, and refuse tips. Top
Will you go to my basement or garage to pickup my items?
Yes. If you invite our staff into your home they will be happy to retrieve your items from any safe location within reason. Top
Can I change or cancel a pickup or delivery?
Absolutely, and at no cost, up to 2pm the day before you scheduled for your pickup or delivery, otherwise the fees for scheduled order may be charged. You can also make some changes when the driver arrives subject to time availability. Top
What do I have to do to get ready for my pickup? Will you pack my boxes?
Have all of your items ready to be picked up. That includes disassembling bed frames and furniture items, removing light bulbs from lamps, unplugging fridges in advance so they defrost, etc. We’ll send you "getting ready for your pickup" email with a complete list. If you have labels please put all three parts onto a single item then add optional photos or other information using the web or mobile app. No, we can't pack your boxes for you. Top
Can you wait while I pack or unpack my boxes?
No, we need to be on time for other customers too. Top
Do I have to be home for pickup and delivery?
Yes. Or make arrangements with a neighbor, etc. We do offer an unattended option but only for delivery of empty containers. If you chose this option you will have to accept financial responsibility if they are lost. Top
Do I tip my driver?
No. Your driver is a professional and paid accordingly. They will not accept tips. Instead they will send you a link to share your positive experience by posting a review on Yelp or social media. Top
Can I get my items delivered to a different location than where they were picked-up?
Yes, provided that the new address in the same market (eg, both are in Portland) and service area. You can easily change your address each time you schedule an order. Top
Can I store my items for less than a month? For a year?
Yes to both. You can schedule pickups and deliveries at any time during the month, but we charge by the whole month so you'll pay the same for 1 day or 31 days. The New Customer Special has a 3-month minimum. Top
What happens if I miss my pickup or delivery time? Will you still bill me?
We understand that sometimes life intrudes and you can't be there at the scheduled time. Please notify us as soon as you know you'll miss your scheduled appointment. Your driver will contact you to reschedule. We typically don't bill if this happens as it's quite rare. If it happens regularly, then we would bill you as provided in our agreement. Top

Pricing

Is Livible too good to be true? How can you be easier and more convenient but cost 15% less than traditional self-storage?
This is the number one question we are asked and the answer is no! Livible does it by using much lower cost warehouse space and using that space very efficiently. The real estate for a traditional, urban self-storage facility is very expensive with each unit needing walls and a door with a maximum 8 foot ceiling. We use big warehouses outside of town, racking, forklifts and store items up to 30 feet high so our costs are much lower. Top
From a customer perspective, on demand storage looks like a way better experience and costs less. Are you like Netflix or Uber?
Yes, our customers often say that we are like Netflix compared to Blockbuster or similar to Uber compared to traditional taxis. We have great confidence that smart customers will vote with their wallets and feet for a better experience at a lower cost. Top
What does Livible On Demand Storage cost?
Everything is based actual cubic feet you use including pickup, delivery and monthly storage. Pickup or delivery costs $15 plus $0.49 per cubic foot handled. That's approximately $49/hour per Livible employee. Monthly storage costs between $0.49 to $1.29 per cubic foot depending on the total cubic feet you store. We track each of your items including the cubic feet so you always know exactly what it costs. You can also use the Storage Estimator™ to get personalized estimates for pickup, delivery and storage. Top
Type Description Cubic Feet Per Item Handling* Monthly By-the-item Monthly 100+ cu ft (range)
Appliances Small Kitchen Appliance 3.9 $1 $5 $2-3
Appliances Mini Refrigerator 3.9 $1 $5 $2-3
Appliances Stove / Washer / Dryer 20.8 $5 $25 $10-16
Appliances Refrigerator 52.5 $9 $53 $26-41
Beds Bedframe 2.3 $3 $4 $1-2
Beds Headboard 2.3 $3 $4 $1-2
Beds Single Mattress / Boxspring 13.2 $3 $14 $6-10
Beds Double Mattress / Boxspring 18.8 $4 $19 $9-15
Beds Queen Mattress / Boxspring 22.2 $5 $24 $11-18
Beds King Mattress / Boxspring 28.1 $6 $29 $14-22
Boxes and Luggage Box Small 1.5 $1 $2 $1-1
Boxes and Luggage Luggage 3 $1 $4 $1-2
Boxes and Luggage Box Medium 4 $1 $5 $2-3
Boxes and Luggage Luggage Large 4.1 $2 $5 $2-3
Boxes and Luggage Box Large 4.5 $2 $6 $2-4
Boxes and Luggage Luggage XL-Large 4.7 $2 $6 $2-4
Boxes and Luggage Box Extra Large 6 $2 $8 $3-5
Boxes and Luggage Wardrobe Box 12.8 $3 $15 $6-10
Furniture Artwork 2 $2 $4 $1-2
Furniture Table Lamp 3.9 $1 $5 $2-3
Furniture Artwork - Large 5 $2 $6 $2-4
Furniture Carpet 5.6 $6 $7 $3-4
Furniture End / Bedside Table 5.3 $2 $7 $3-4
Furniture Dining / Desk Chair 6.8 $2 $8 $3-5
Furniture Floor Lamp 7.8 $2 $9 $4-6
Furniture Bookshelf 8 $3 $10 $4-6
Furniture Carpet - Large 9 $6 $11 $4-7
Furniture Chest 13.3 $3 $15 $7-11
Furniture Coffee Table 13.3 $3 $15 $7-11
Furniture Carpet - Extra Large 16.3 $8 $20 $8-13
Furniture Bookshelf - Large 18 $6 $22 $9-14
Furniture Upolstered Chair 22.7 $5 $24 $11-18
Furniture Chest Large 30 $6 $32 $15-24
Furniture Loveseat 40.1 $6 $41 $20-32
Furniture Dining Table 48.3 $9 $49 $24-38
Furniture Couch 56.2 $9 $57 $28-44
Sporting Goods Sleeping Bag 2 $1 $2 $1-2
Sporting Goods Tent (2 Person) 2.5 $1 $3 $1-2
Sporting Goods Ski/Snow Board 3.5 $1 $4 $2-3
Sporting Goods Tent (4 Person) 4 $1 $4 $2-3
Sporting Goods Golf Bag 5.4 $1 $6 $3-4
Sporting Goods Bicycle 39.7 $2 $9 $19-31
Sporting Goods Car Carrier 20.7 $4 $21 $10-16
Sporting Goods Paddleboard 20.7 $5 $25 $10-16
Sporting Goods Kayak 40 $7 $35 $20-32

*Pickup or delivery is $15 plus per-item handling fees.

Top
How does that compare to self-storage?
It is 15% less just comparing to traditional unit sizes (eg, 5x10). It's even better than that, however, as unlike self-storage, Livible only charges for what you actually store. Few self-storage customers are able to fully utilize their units. Others have to rent the unit that was available instead of what they needed. More get caught between unit sizes and have to pay for a bigger one. Finally, unlike self-storage you don’t pay sales tax providing another 6-10% savings. Top
How does your new customer special work?
On your first order we will pickup your items and store them for a month for $1/each. There is no limit on the number of items. Thereafter you pay the then current pricing including automatic volume savings for storage. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
What is an item?
An item is a cardboard or plastic box, a Livible container, a piece of furniture, a snowboard, a piece of luggage, etc. A typical bed would be two items, a mattress and a box spring. A typical couch would one item (including cushions) but a sectional would be multiple (smaller) items. Each item gets a label for tracking purposes with a unique number. An item is not the contents inside the box (eg, shoes or holiday lights). Top
Is there a minimum term or commitment?
No, you can use our services for any amount of time and cancel at any time. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
Is there a minimum or maximum number of items?
No. Top
Are there any hidden or extra fees?
No, we know you don't like billing surprises and neither do we. To be extra clear, although it's mentioned a number of times in other questions, if you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
What happens if my needs change?
No problem. We automatically adjust your billing and savings because we always bill you based on what you actually store. Top

Ecosystem

Are your containers reusable? Recyclable?
Yes to both. They are made with commercial grade, HDPE plastic. They are designed for active use for ten years and are 100% recyclable. Top
What does Livible do to minimize the environmental impact of its services?
One of our core values is to do everything we can to be responsible to the environment. For example, we provide permanent electronic order receipts so they don't need to be printed and use recycled paper for all our marketing materials. We encourage and enable our customers to buy and keep their quality possessions instead of disposing them. Top
I want to donate some items to Value Village. How does that work?
It's easy! Whenever we are doing a pickup for you we will take your donations to Value Village for free. Just let us know in the special instructions when you schedule your pickup. Your donations need to be in a closed box or bag. You will receive a tax receipt for the charity Value Village donations in your area support. Top

Security & Privacy

Can anyone else see what I'm storing?
No, you are the only person who can see your information. You have the option to give authorization to Livible staff to view or modify your information to assist with your orders or to provide support. Top
Will you open up my boxes?
No. Unless we are required to by law or have a reasonable suspicion that they contain prohibited items. It's none of our business. Top
Can I lock my containers? How are your containers secured?
Yes. Our containers have padlock holes on each end that you can put your own locks on or we provide you with two security seals to apply. Top
Who will handle my items?
Your items will only be handled by our employees and contractors. We do extensive background screening and they are bonded. Top
Where will my items be stored?
Your items are stored in highly secure, climate controlled facilities that are monitored 24x7 typically by onsite personnel. These facilities are operated by Iron Mountain, the world's largest provider of highly secure storage. Top
Can I come to your storage facility to pickup or deliver my items?
No, we will always come to your door. Your items are stored in highly secure, climate controlled Iron Mountain facilities that are monitored 24x7 typically by onsite personnel. Access to these facilities is highly restricted to staff who have passed extensive background checks. That's one of the reasons we cannot provide any customer access to the storage facility. For the security of your items we don't disclose which of Iron Mountain's 800+ facilities your items are stored at which is the other reason. Top
Are my items insured?
Yes. While being transported to and from your home and while stored at our facility, we insure your contents against damage, theft or loss for the statutory rate that applies to all moving and storage companies of $0.60 per pound. Our weight limit for items handled by one person is 40 pounds so a good estimate is $24 per item. For items handled by two people it's 100 lbs so a good estimated is $60 per item. Item in storage may also be insured by your renters or homeowners policies so ask your insurance agent. Top

Referral Credits

What are referral credits?
Referral credits allow you to easily discount a pickup or delivery up to a maximum value of $25. Top
How do I earn referral credits?
By referring your friends to Livible via "Referrals" in the apps or web version. We give you a unique, permanent link you can post with one click onto your social media, SMS and email. For each friend that signs up and completes a non-promotional order (so that excludes the $1 first order), both you and your friend earn a referral credit. Top
How do I redeem credits?
First, go to "Referrals" in the apps or web versions to see if you have any credits available, then place your order and make sure the "use service credit" box is checked. Redemptions are shown on your order receipts. Top