Frequently Asked Questions

Get Started

How do I sign up?
Click on Start Saving to create your login then use our Web App or our free mobile apps for iPhone, iPad, or Android. Top
What if I have a problem?
Check out these frequently asked questions. If you still need help, tap on "Contact Us" in the mobile apps or call 1-800-983-2729. Top

Labels

Do I really get two free labels to try?
Yes, we want you to have them. Click on Start Saving to create your login then use our Web App or our free mobile apps. Top
How do I the print (or reprint) my labels?
You can print/reprint them on your own printer. Livible Labels are formatted for standard Avery or other branded 2"x4" labels that print 10 to a sheet. Top
How do I get more labels? Can I get them right now?
There are two ways. The first is to buy more labels in the web version or mobile app. Two packages are offered: 10 labels for $5 or 30 labels for $10. These can be immediately printed. The second is to purchase pre-printed ones from leading retailers and self-storage operators. A package of 20 pre-printed, waterproof and tear proof labels is available with an MSRP of $9.99. Top

On Demand or Full Service Storage in Seattle and Portland

How does On Demand Storage compare to traditional self-storage?
It's easier, more convenient and less expensive than traditional self-storage. A few taps on our web version or mobile apps and we come right to your door to pickup or deliver your items. We also give you a complete listing of all your stored items, including photos. Let us do all the work for you! Top
I think I need a 5x10 unit but I'm not sure. What happens if I need more space?
Don't worry! Unlike self-storage we only charge you for what you actually store and always have the exact size you need. We measure each of your items and automatically give you the lowest price for the total amount of cubic feet you use each month. As your needs change so does your cost. Top
What cities is On Demand Storage available?
On Demand Storage is currently available in most of the Greater Seattle and Greater Portland metropolitan areas. Top
What zip codes is On Demand Storage available?
In Greater Seattle we currently provide service in zip codes: 98004, 98005, 98006, 98007, 98008, 98011, 98027, 98028, 98029, 98030, 98031, 98032, 98033, 98034, 98039, 98040, 98052, 98053, 98055, 98056, 98057, 98058, 98059, 98072, 98074, 98075, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98125, 98126, 98133, 98134, 98136, 98144, 98146, 98148, 98155, 98158, 98166, 98168, 98177, 98178, 98188, 98195, 98198, and 98199.

In Greater Portland we serve parts of Portland, Beaverton, Tigard and Lake Oswego including these zip codes: 97005, 97006, 97007, 97008, 97034, 97035, 97201, 97202, 97204, 97205, 97206, 97209, 97210, 97212, 97213, 97214, 97215, 97219, 97221, 97223, 97225, 97225, 97232 and 97239.

We regularly add zip codes, so please sign up so we have your email and zip code and we'll contact you as soon as service is available in yours. Top
Do you store the same items I could put in self-storage unit?
Yes. Top
Are there any items I cannot store?
Yes. We prohibit the storage of the following: anything alive, liquids, pressurized contents, perishable items, hazardous materials, explosives or illegal substances. If you aren't sure ask us by clicking on "Contact Us" in the app or via help@livible.com or call 1-800-983-2729. Top
How do I pay?
It's all done automatically by debit/credit card, PayPal or Apple Pay. You'll need to do it so you can buy labels or schedule a pickup or delivery. We send an email receipt with each order you can reprint. Top
Are there a weight limits for boxes and containers? Furniture?
Yes. To ensure safe handling it's 40 lbs. for boxes and containers and 100 lbs. for furniture. Top
Can I use my own boxes?
Yes, as long as they are not damaged or overweight. If they are damaged or overweight it's at the discretion of the driver to pick them up or not. Top
When can I schedule pickup or delivery?
Livible is currently available Tuesday to Sunday from 11am-8 pm. You schedule the arrival time within a one hour window such as 3-4 pm. Top
How do I schedule pickup or delivery?
Use the web version or mobile apps. It's really easy and only takes a minute. Top
What if I need a pickup or delivery in a hurry?
No problem. Schedule an order for the next available time then send us a message using "Contact Us" in the web version or mobile apps, via help@livible.com or 1-800-983-2729 and let us know what you need. We'll do our very best to help. Top
How far in advance do I need to schedule pickups and deliveries?
Typically 1 or 2 days. During holidays and seasonal transitions, especially the beginning and end of college terms, we get very busy and suggest you allow 10 days. You can schedule up to 30 days in advance. Top
Will you send me a reminder of the pickup or delivery I schedule?
Yes. After you schedule your order it will immediately appear in the web version and mobile apps and we will send you an email confirmation. In the mobile apps you can automatically add it to your calendar. Next we'll send you an email reminder the day before your scheduled service. Then, when the driver completes the service for the customer immediately before you, they will send you a MMS/text with their position on a map and estimated arrival time at your home. Top
How will I know that the person who comes to take my items is from Livible?
Several ways. We understand how important it is that you trust us so we take many steps to put you at ease. First, they will arrive in the well identified Livible van. Second, they will be uniformed and present you with their picture ID for inspection. Third, we will send you an MMS/text on the day of delivery with the name and a photo of your driver. Finally, our staff will always be polite, professional, and refuse tips. Top
Will you go to my basement or garage to pickup my items?
Yes. If you invite our staff into your home they will be happy to retrieve your items from any safe location within reason. Top
Can I change or cancel a pickup or delivery?
Absolutely, and at no cost, up to 2pm the day before you scheduled for your pickup or delivery, otherwise the fees for scheduled order may be charged. You can also make some changes when the driver arrives subject to time availability. Top
Can you wait while I pack or unpack my boxes?
No, our drivers have schedules to adhere to. Top
Do I have to be home for pickup and delivery?
Typically yes. We prefer and recommend you are home (or that you make arrangements with a neighbor) but do offer an unattended option for delivery and pickup of empty containers only. If you chose this option you will have to accept financial responsibility if your boxes are lost. Top
Do I tip my driver?
No. Your driver is a professional and paid accordingly. They will not accept tips. Instead they would ask you to share your service experience with your friends by posting a review on social media. Top
Can I get my items delivered to a different location than where they were picked-up?
Yes, provided that the new address in the same service area. You can easily change your address when you schedule an order. Top
Can I store my items for less than a month? For a year?
Yes to both. You can schedule pickups and deliveries at any time during the month, but we charge by the whole month so you'll pay the same for 1 day or 31 days. Top
What happens if I miss my pickup or delivery time? Will you still bill me?
We understand that sometimes life intrudes and you can't be there at the scheduled time. Please notify us as soon as you know you'll miss your scheduled appointment. Your driver will contact you to reschedule. We typically don't bill if this happens as it's quite rare. If it happens regularly, then we would bill you as provided in our agreement. Top

Pricing

Is Livible too good to be true? How can you be easier and more convenient but cost 15% less than traditional self-storage?
This is the number one question we are asked and the answer is no! Livible does it by using much lower cost warehouse space and using that space very efficiently. The real estate for a traditional, urban self-storage facility is very expensive with each unit needing walls and a door with a maximum 8 foot ceiling. We use a big warehouse, racking, forklifts and store items up to 30 feet high so our costs are much lower. Top
From a customer perspective, on demand storage looks like a way better experience and costs less. Are you going to put traditional self-storage out of business?
We don't think we'll put them out of business immediately but eventually yes, we believe on demand storage will become the preferred and dominant choice of consumers. What our customers often mention as a parallel is what happened to Blockbuster and other video rental companies once Netflix and on demand services became available and $25B industry largely disappeared. It's similar to what's happening with Uber and traditional taxis where smart consumers vote with their wallets and feet for a better experience at a lower cost. Top
What does Livible On Demand Storage cost?
Storage is based on the total cubic feet of what you actually store each month. We measure each item so you know the size and provide automatic savings for higher volumes so the more you store the more you save. The customer average is one room with 35 items and a total of 200 cubic ft. With the new customer special that costs $35 for the first month and then $139/month thereafter. Pickup or delivery costs $15 plus a per item handling fee of $1 to $9 depending on the size and weight of the item. The per item handling fee for pickup and delivery is $1 for boxes and most items and up to $9 for very large items like couches and fridges. A complete list is here. Top
Type Description Cubic Feet Per Item Handling* Monthly By-the-item Monthly 100+ cu ft (range)
Appliances Small Kitchen Appliance 3.9 $1 $5 $2-3
Appliances Mini Refrigerator 3.9 $1 $5 $2-3
Appliances Stove / Washer / Dryer 20.8 $5 $25 $10-16
Appliances Refrigerator 52.5 $9 $53 $26-41
Beds Bedframe 2.3 $3 $4 $1-2
Beds Headboard 2.3 $3 $4 $1-2
Beds Single Mattress / Boxspring 13.2 $3 $14 $6-10
Beds Double Mattress / Boxspring 18.8 $4 $19 $9-15
Beds Queen Mattress / Boxspring 22.2 $5 $24 $11-18
Beds King Mattress / Boxspring 28.1 $6 $29 $14-22
Boxes and Luggage Box Small 1.5 $1 $2 $1-1
Boxes and Luggage Luggage 3 $1 $4 $1-2
Boxes and Luggage Box Medium 4 $1 $5 $2-3
Boxes and Luggage Luggage Large 4.1 $2 $5 $2-3
Boxes and Luggage Box Large 4.5 $2 $6 $2-4
Boxes and Luggage Luggage XL-Large 4.7 $2 $6 $2-4
Boxes and Luggage Box Extra Large 6 $2 $8 $3-5
Boxes and Luggage Wardrobe Box 12.8 $3 $15 $6-10
Furniture Artwork 2 $2 $4 $1-2
Furniture Table Lamp 3.9 $1 $5 $2-3
Furniture Artwork - Large 5 $2 $6 $2-4
Furniture Carpet 5.6 $6 $7 $3-4
Furniture End / Bedside Table 5.3 $2 $7 $3-4
Furniture Dining / Desk Chair 6.8 $2 $8 $3-5
Furniture Floor Lamp 7.8 $2 $9 $4-6
Furniture Bookshelf 8 $3 $10 $4-6
Furniture Carpet - Large 9 $6 $11 $4-7
Furniture Chest 13.3 $3 $15 $7-11
Furniture Coffee Table 13.3 $3 $15 $7-11
Furniture Carpet - Extra Large 16.3 $8 $20 $8-13
Furniture Bookshelf - Large 18 $6 $22 $9-14
Furniture Upolstered Chair 22.7 $5 $24 $11-18
Furniture Chest Large 30 $6 $32 $15-24
Furniture Loveseat 40.1 $6 $41 $20-32
Furniture Dining Table 48.3 $9 $49 $24-38
Furniture Couch 56.2 $9 $57 $28-44
Sporting Goods Sleeping Bag 2 $1 $2 $1-2
Sporting Goods Tent (2 Person) 2.5 $1 $3 $1-2
Sporting Goods Ski/Snow Board 3.5 $1 $4 $2-3
Sporting Goods Tent (4 Person) 4 $1 $4 $2-3
Sporting Goods Golf Bag 5.4 $1 $6 $3-4
Sporting Goods Bicycle 39.7 $2 $9 $19-31
Sporting Goods Car Carrier 20.7 $4 $21 $10-16
Sporting Goods Paddleboard 20.7 $5 $25 $10-16
Sporting Goods Kayak 40 $7 $35 $20-32

*Pickup or delivery is $15 plus per-item handling fees.

Top
How does that compare to traditional self-storage?
It is 15% less just comparing unit sizes. It’s even better than that, however, as unlike self-storage, Livible only charges for what you actually store. Few self-storage customers are able to fully utilize their unit. Others have to rent the unit that was available instead of what they needed. More get caught between unit sizes and have to pay for a bigger one. Top
How does your new customer special work?
On your first order we will pickup your items and store them for a month for $1/each. We'll also deliver purchased cardboard boxes, packing materials or Livible storage containers for free. There is no limit on the number of items. Thereafter you pay the then current pricing including automatic volume savings for storage. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
What is an item?
An item is a cardboard or plastic box, a Livible container, a piece of furniture, a snowboard, a piece of luggage, etc. A typical bed would be two items, a mattress and a box spring. A typical couch would one item (including cushions) but a sectional would be multiple (smaller) items. Each item gets a label for tracking purposes with a unique ID code. An item is not the contents inside the box (eg, shoes or holiday lights). Top
I don't know how much storage space I need. Do I have to commit to a unit size?
No problem and, unlike self-storage, no, you don't need to commit to a unit size. With Livible it's much easier as we will pick up all your items, track the cubic ft. of each item and bill you for the total cubic ft you actually store. We also provide automatic savings so the more you store the lower your rate per cubic ft. will be. Top
I'm not sure if I have enough to fill a 5x5 unit. How does per item pricing work?
We track all your items for you and if all your items are 99 cubic ft. or less we bill you on a per item basis. Here's the complete list of items, the monthly storage fee and cubic feet. If all your items are more than 100 cubic ft. we provide automatic savings. Top
Type Description Cubic Feet Per Item Handling* Monthly By-the-item Monthly 100+ cu ft (range)
Appliances Small Kitchen Appliance 3.9 $1 $5 $2-3
Appliances Mini Refrigerator 3.9 $1 $5 $2-3
Appliances Stove / Washer / Dryer 20.8 $5 $25 $10-16
Appliances Refrigerator 52.5 $9 $53 $26-41
Beds Bedframe 2.3 $3 $4 $1-2
Beds Headboard 2.3 $3 $4 $1-2
Beds Single Mattress / Boxspring 13.2 $3 $14 $6-10
Beds Double Mattress / Boxspring 18.8 $4 $19 $9-15
Beds Queen Mattress / Boxspring 22.2 $5 $24 $11-18
Beds King Mattress / Boxspring 28.1 $6 $29 $14-22
Boxes and Luggage Box Small 1.5 $1 $2 $1-1
Boxes and Luggage Luggage 3 $1 $4 $1-2
Boxes and Luggage Box Medium 4 $1 $5 $2-3
Boxes and Luggage Luggage Large 4.1 $2 $5 $2-3
Boxes and Luggage Box Large 4.5 $2 $6 $2-4
Boxes and Luggage Luggage XL-Large 4.7 $2 $6 $2-4
Boxes and Luggage Box Extra Large 6 $2 $8 $3-5
Boxes and Luggage Wardrobe Box 12.8 $3 $15 $6-10
Furniture Artwork 2 $2 $4 $1-2
Furniture Table Lamp 3.9 $1 $5 $2-3
Furniture Artwork - Large 5 $2 $6 $2-4
Furniture Carpet 5.6 $6 $7 $3-4
Furniture End / Bedside Table 5.3 $2 $7 $3-4
Furniture Dining / Desk Chair 6.8 $2 $8 $3-5
Furniture Floor Lamp 7.8 $2 $9 $4-6
Furniture Bookshelf 8 $3 $10 $4-6
Furniture Carpet - Large 9 $6 $11 $4-7
Furniture Chest 13.3 $3 $15 $7-11
Furniture Coffee Table 13.3 $3 $15 $7-11
Furniture Carpet - Extra Large 16.3 $8 $20 $8-13
Furniture Bookshelf - Large 18 $6 $22 $9-14
Furniture Upolstered Chair 22.7 $5 $24 $11-18
Furniture Chest Large 30 $6 $32 $15-24
Furniture Loveseat 40.1 $6 $41 $20-32
Furniture Dining Table 48.3 $9 $49 $24-38
Furniture Couch 56.2 $9 $57 $28-44
Sporting Goods Sleeping Bag 2 $1 $2 $1-2
Sporting Goods Tent (2 Person) 2.5 $1 $3 $1-2
Sporting Goods Ski/Snow Board 3.5 $1 $4 $2-3
Sporting Goods Tent (4 Person) 4 $1 $4 $2-3
Sporting Goods Golf Bag 5.4 $1 $6 $3-4
Sporting Goods Bicycle 39.7 $2 $9 $19-31
Sporting Goods Car Carrier 20.7 $4 $21 $10-16
Sporting Goods Paddleboard 20.7 $5 $25 $10-16
Sporting Goods Kayak 40 $7 $35 $20-32

*Pickup or delivery is $15 plus per-item handling fees.

Top
I only have 5 boxes. Will you take that? What will it cost?
Yes. It depends on the size of your boxes but $25/month is typical. Top
Is there a minimum term or commitment?
No, you can use our services for any amount of time and cancel at any time. If you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
Is there a minimum or maximum number of items?
No. Top
Are there any hidden or extra fees?
No, we know you don't like billing surprises and neither do we. To be extra clear, although it's mentioned a number of times in other questions, if you store your items for less than 3 months you are not eligible for our new customer special and will be billed the list price for the discounted and free services that were previously provided. Top
What happens if my needs change?
No problem. We automatically adjust your billing and savings because we always bill you based on what you actually store. Top

Ecosystem

Are your containers reusable? Recyclable?
Yes to both. They are made with commercial grade, HDPE plastic. They are designed for active use for ten years and are 100% recyclable. Top
What does Livible do to minimize the environmental impact of its services?
One of our core values is to do everything we can to be responsible to the environment. For example, we provide permanent electronic order receipts so they don't need to be printed and use recycled paper for all our marketing materials. We encourage and enable our customers to buy and keep their quality possessions instead of disposing them. Top
I want to donate some items to Value Village. How does that work?
It's easy! Whenever we are doing a pickup or delivery for you we will take your donations to Value Village for free. You don't need to schedule it in advance. Your donations need to be in a closed box or bag (we have free Value Village donation bags if you need them). You will receive a tax receipt for the charity Value Village donations in your area support. Top

Security & Privacy

Can anyone else see what I'm storing?
No, you are the only person who can see your information. Top
Will you open up my boxes?
No. Unless we are required to by law or have a reasonable suspicion that they contain prohibited items. It's none of our business. Top
Can I lock my containers? How are your containers secured?
Yes. Our containers have padlock holes on each end that you can put your own locks on or we provide you with two security seals to apply. Top
Who will handle my items?
Your items will only be handled by our employees and contractors. We do extensive background screening and they are bonded. Top
Where will my items be stored?
Your items are stored in highly secure, climate controlled facilities that are monitored 24x7 typically by onsite personnel. These facilities are operated by Iron Mountain, the world's largest provider of highly secure storage. Top
Can I come to your storage facility to pickup or deliver my items?
No, we will always come to your door. Your items are stored in highly secure, climate controlled Iron Mountain facilities that are monitored 24x7 typically by onsite personnel. Access to these facilities is highly restricted to staff who have passed extensive background checks. That's one of the reasons we cannot provide any customer access to the storage facility. For the security of your items we don't disclose which of Iron Mountain's 800+ facilities your items are stored at which is the other reason. Top
Are my items insured?
Yes. While being transported to and from your home and while stored at our storage facility, we insure your contents against damage, theft or loss for $25 per item. Top

Referral Credits

What are referral credits?
Referral credits allow you to easily get up to $25 worth of free stuff: labels, deliveries, pickups or containers. Credits are tracked automatically tracked and never expire. Top
How do I earn referral credits?
By referring your friends to Livible via "Referrals" in the apps or web version. We give you a unique, permanent link you can post with one click onto your social media, SMS and email. For each friend that signs up and completes a non-promotional order (so that excludes the $1 first order), both you and your friend earn a referral credit. Top
How do I redeem credits?
First, go to "Referrals" in the apps or web versions to see if you have any credits available. Then for free labels, go to "Buy More Labels" and select 10. For free pickups or deliveries, you can redeem them each time you schedule an order. For free containers just ask your driver on any order. Redemptions are shown on your order receipts. Top