Customer Story: Meet Shannon and learn why she choose Livible vs. traditional storage

Shannon recently moved in her current home from a big house in the suburbs. While downsizing has its perks, Shannon found herself in a quandary storing all the items she has collected for years. Traditional storage was an option, but not until Shannon has discovered Livible.

“What I don’t like about traditional storage is they try to lock you in a contract and you have to rent a really big space.” she says.

Shannon realized Livible is an easier, more convenient option to easily store items, as compared to traditional self-storage facilities.

“What I love about Livible is I can sit on my couch and schedule pickup and deliveries. They take photos, they wrap everything, and know that all of my items are going to a very secure place.” She added.

A few taps on the Livible website or mobile app and we come right to your door to pick up or deliver your items. We also give you a complete listing of all your stored items, including photos.

“If I need an item back, I can go to my Livible app, it’s just couple of clicks, and it just shows up the next day.” Shannon says.

It only takes 2 minutes to sign up and schedule your pickup. Visit www.livible.com and start saving!

Customer Story: Tanya’s Move From Townhouse to House

Tanya’s recent move from townhouse to house

Our Operations Director Mike had a chance to talk with Tanya after her recent move from townhouse to house.

How was your experience?

Our experience was perfect! I was able to choose a one hour window when I needed containers dropped off or picked up. I was sent a text before each delivery and pickup with an exact time when the driver would arrive. This was great! This moving process is so chaotic it is super awesome to get a head’s up when someone is on their way. We also donated some things to Value Village when my containers were picked up. This was a nice bonus saving me a trip!

What was the best thing about our service?

I love how easy it is to schedule a drop off or pick up with your app. This can be the hardest part, just getting a hold of someone to try and schedule something. But the app made it clear what times were available and it was easy to choose one. I wish every service were this easy to schedule!

What could we do to improve?

It would be really great if you could share your possessions. It would have been nice if my husband could have had access to update the contents as well.

Did anything surprise you?

I was surprised how easy Storrage was to use! The app is great! I really liked how easy it was to set each container with contents. Also you delivered exactly what you said you would. I really loved being able to trust the online claims made about your service.
I think it is a great idea and have already recommended Storrage to friends. We plan on using Storrage in the future!

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Meredith, Minimalist and Comedian

Meet Meredith, Minimalist and Comedian.

Everyone’s favorite driver Eugene recently spoke with minimalist Meredith about her experience as a customer. That’s when we learned she’s a comedian. Really, so be sure to check out The Comedy Crater at the Blue Moon.

Why did you use Storrage?

I needed temporary storage. I heard the ads on Pandora and it made sense. The ease of delivery and pickup was far better than normal self-storage.

How’d we do?

Customer service was fantastic. The [Android] app was a little glitchy to start but you fixed that with the next release. I’m a busy person so the ease of use was the best thing about your service. I’m usually very opinionated but there were no real stand out surprises.

What could we do to make it better?

Keep upgrading the app. Maybe add a reminder for the monthly storage billing, preferably by text.

Would you recommend Storrage to your friends and family?

Yes, I’d give you a 10 for service and use you again for sure if I have the need.

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.
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Customer Story: Meet Terry Drayton and Learn About his Recent Move!

We are very excited to share our most recent interview! It’s with one of our own, Storrage CEO, Terry Drayton, who recently moved. We wanted to learn a little bit more about how he found the moving experience to be – and what better than to ask a true expert in storage!

Terry Drayton is a pioneer in seeing what’s possible and turning that into world class businesses. He has a particular interest in technology, including the latest and greatest in mobile apps and cloud services. When asked about what motivated him to start Storrage, he mentioned products and services which his very own family could use. And that is just what he did in his recent move!

Tell us a little bit about your recent move! Why were you moving and what was the most exciting and most difficult part about moving?

One of the reasons we originally started Storrage was to allow us to downsize. We wanted a smaller, simpler house – without formal living and dining rooms that we never used, fewer bedrooms and a smaller, lower maintenance yard. Of course we appreciated that a smaller house also had lower property taxes, utility payments, etc. so our cost and complexity went way down. After talking about it since our youngest went away to college two years ago, we finally made the decision to move this summer when our eldest graduated from college and got a job in San Francisco. With no chance for the millennial move back, it was time! We sold our great family house quickly and then got lucky finding our new place in the neighborhood!

What items did you pack first? Why?

First up was the “decluttering” process orchestrated by our fantastic realtor, Wendy Lister and her team. That was removing all the personal items to make our house easier to sell. We also removed a lot of items from our storage room and garage including decorations (Halloween, Thanksgiving and Christmas) and some sports equipment (skis and snowboards). We ended up with 28 containers and 6 oversized items, mainly for snow sports!

What items did you pack last? Why?

Last was after we’d sold our house and before the movers came when we cleaned out the attic and the garage. It’s the items we’d forget about and haven’t touched since our last move 12 years ago. We ended up donating a lot of stuff to our partners at Value Village. We did it last as we wanted to get the house ready for the cleaners.

Explain how you used Storrage to assist you in your move?

We couldn’t have done it without Storrage. Some of that was knowing we didn’t have to deal with all our items right away. A great example is our library, where we didn’t have time to sort through all the items, so we packed hundreds of books into 15 containers. In a few months we’ll get them delivered to our new place and sort through them then!

Another was knowing we have a permanent, inexpensive “store room” that we can have delivered at any time. We have 97 items in storage that’s costing us about $200/month, which is less than renting a self-storage unit. Plus we can get next day pickup and delivery! That allowed us to purchase a smaller place that we would otherwise have needed.

Any tips you could offer fellow movers?

If you use Storrage, and our mobile application, take pictures of the items before you put them into the containers, use folders and do one room at a time. Folders are an easy way to organize groups of similar items. It’s particularly easy to get them redelivered as you can just click on the “all” button. The key is to complete one room at a time instead of spreading yourself all over the place. There is a great feeling of satisfaction as you empty a room. We did multiple pickups of 15-20 containers, which helped us see what was left.

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Taylor who is Living in his Very Own Floating Home!

What a great time we had learning about Taylor, a project management and business analytics consultant based in Seattle! Taylor has lived all over the place – Kansas, Chicago and Toronto – but is enjoying the Pacific Northwest’s vibrant technology community and amazing weekend adventures! What’s most interesting about Taylor? He recently moved from his loft in Lower Queen Anne to a floating home!

Here is what he had to say about using Storrage:

Tell us about yourself: Your interests, activities, and how you first heard about Storrage?

I’m a certified SCUBA Divemaster and dive for fun off Alki, Mukilteo, Edmonds or the Hood Canal. I moved from a ~1000 square feet loft in Lower Queen Anne (where I started using Storrage), to a floating home in Lake Union. It’s a 1920s 600 sq. foot house on a beautiful and peaceful dock, which is a unique experience, but I couldn’t do it without a little assistance in organizing!

What do you think are the key benefits of using Storrage?

The extra storage on a floating home is crucial given the limited footprint. I love the ability to do this without the pain of renting a storage unit and driving back and forth, and shuffling seasonal items from front to back like a cardboard Rubik’s cube. Also, when moving in the city from apartment to apartment, a super bonus I didn’t even think of– I don’t have to do anything to move my storage!

In a few sentences, could you describe your experience using the Storrage boxes, the app and the driver?

The stackable nature of the blue Storrage boxes and packing materials help in the game of apartment Tetris. Having the app organize my stuff through short descriptions is helpful, the pictures I take even more helpful and what is probably the most useful feature – categories or labels to classify boxes in groups.

The categories make my goal “deliver Christmas decorations” a speedy process. Think, click and there it is. Other groups I have are for summer activities. I love SCUBA, I even don’t mind the cold water but I have little love for December diving in Puget Sound even with a dry suit. So I keep some of my SCUBA gear (my 7mm wetsuit) in a box waiting for brighter days. Also, instead of letting my bike rust in the rain it stayed dry in Storrage.

The Storrage drivers (Eugene has been my primary) have been on time every time and very excellent communicators, especially in welcome fashion, by text. They’ve been flexible and accommodating on scheduling. They’re really friendly guys and do their job well. I trust them to take care of my stuff and I’ve been recommending them to everyone I know as an innovative solution to the apartment woes of the urban and mobile.

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Joni, a Storrage User Mom Who Loves Yoga

Meet Joni, a Mom who Loves Yoga and a Storrage User

We recently spoke to Joni, a working mom who has a particular interest in meditation, yoga, healthy eating, and hiking on her experience with Storrage Seattle!

In a few sentences, could you describe your experience using the Storrage boxes, the app and the driver?

At first I had a few of issues with the app, but I finally ordered the boxes. They arrived and actually sat unused for at least 4 weeks because we had just moved and it took us forever to unpack. When I finally got around to scheduling a pickup, the driver was really cool, a super nice guy. I sent him to the wrong address and he texted me, found the right address and even worked with our concierge to get the boxes picked up!

What items did you put into Storrage?

We moved into a 2 bed, 2 bath condo downtown. We had no office and no garage, so we put files, back taxes and tools into Storrage.

Would you recommend Storrage to your friends and family?

Yes, I would recommend Storrage for anyone downsizing. It gives you the freedom to live with less stuff in smaller places without having to give up things you need.

Editor’s note: Since the time Joni used our Storrage App we have updated it several times based on her feedback and others. Thanks Joni for your help with making our products just right!

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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