Customer Story: Meet Shannon and learn why she choose Livible vs. traditional storage

Shannon recently moved in her current home from a big house in the suburbs. While downsizing has its perks, Shannon found herself in a quandary storing all the items she has collected for years. Traditional storage was an option, but not until Shannon has discovered Livible.

“What I don’t like about traditional storage is they try to lock you in a contract and you have to rent a really big space.” she says.

Shannon realized Livible is an easier, more convenient option to easily store items, as compared to traditional self-storage facilities.

“What I love about Livible is I can sit on my couch and schedule pickup and deliveries. They take photos, they wrap everything, and know that all of my items are going to a very secure place.” She added.

A few taps on the Livible website or mobile app and we come right to your door to pick up or deliver your items. We also give you a complete listing of all your stored items, including photos.

“If I need an item back, I can go to my Livible app, it’s just couple of clicks, and it just shows up the next day.” Shannon says.

It only takes 2 minutes to sign up and schedule your pickup. Visit www.livible.com and start saving!

Customer Story: Meet Marjorie and learn why she believes on demand storage is better than traditional self-storage

on demand storage is better than self-storageMarjorie shares with us how her family found ease, convenience and savings using Livible and how they prefer it to traditional self-storage. Here’s her story.

Tell us about yourself:

I am married to a lovely man, second marriage for both.  I work full time as a systems analyst.  Outside of work I love walking around the city, thrift shopping, and getting together with family and friends. When my husband and I moved in together several years ago, we decided to rent a house large enough to accommodate our combined 5 kids, all in various phases of transient life (college, etc).   Not only did we combine lives, but we also combined all of our “stuff” as well as a lot of our kids’ stuff! In 2013 we decided it was time to downsize and went from 4000 SF to 1300 SF.  Even after giving away or selling a significant amount of our belongings we still had too much to bring with us to our condo, so we ended up putting a lot of it in a traditional self-storage facility.   After months of having to drive back and forth to the storage place whenever we needed something, maintaining spreadsheets to keep track of what was stored where, we heard about Livible (then Storrage) through Terry Drayton who is a friend of my husbands.  That was IT!  We moved everything out of the expensive and inconvenient self-storage location and sent it all to Livible.

What do you think are the key benefits of using Livible?

  • On demand storage rather than having to make multiple trips to self-storage facility ourselves. This is a huge stress and time saver!
  •  So much more cost effective than traditional storage
  • Being able to easily keep track of our belongings using the app
  • Being able to more easily donate unwanted belongings

In a few sentences, could you describe your experience using the Livible boxes, the app and the driver?

The app is amazing!  It is so easy to schedule pickup and delivery and it is so much easier to keep track of our belongings!  (We always include a photo with the description.)  The blue Livible containers are sturdy and hold a lot, and the driver was absolutely amazing!  He was on time, cheerful and extremely flexible when we ended up having more than our original estimate.

What did you put into Livible containers?

Too much to list!  Linens, books, shoes, dishes, electronics, and clothes, to name a few. We also sent some things packed in our own boxes, as well as furniture.

How did Livible make your move-out easier?

When we put our condo on the market (relatively short notice) we had to seriously de-clutter it to get it ready for open houses and showings.  In a 3-day span we were able to get Livible containers delivered, fill them up and send them temporarily to Livible.  Our realtor could not believe what a great job we did and so fast! Once we closed on our new house we were able to arrange to have our belongings delivered, some to our new house, and some to our kids’ apartments, as well as donate a bunch of unwanted things to Value Village.  The fact that the app allowed us to create multiple folders to track things made it extremely easy to arrange for delivery to multiple locations. 

Would you recommend Livible to your friends and family?

I have and will absolutely continue to do so!


Do you have a Livible testimonial? We’d love to hear from you. Email us at help@livible.com. Follow us on Twitter and Facebook to know more on Livible.

Customer Story: Tanya’s Move From Townhouse to House

Tanya’s recent move from townhouse to house

Our Operations Director Mike had a chance to talk with Tanya after her recent move from townhouse to house.

How was your experience?

Our experience was perfect! I was able to choose a one hour window when I needed containers dropped off or picked up. I was sent a text before each delivery and pickup with an exact time when the driver would arrive. This was great! This moving process is so chaotic it is super awesome to get a head’s up when someone is on their way. We also donated some things to Value Village when my containers were picked up. This was a nice bonus saving me a trip!

What was the best thing about our service?

I love how easy it is to schedule a drop off or pick up with your app. This can be the hardest part, just getting a hold of someone to try and schedule something. But the app made it clear what times were available and it was easy to choose one. I wish every service were this easy to schedule!

What could we do to improve?

It would be really great if you could share your possessions. It would have been nice if my husband could have had access to update the contents as well.

Did anything surprise you?

I was surprised how easy Storrage was to use! The app is great! I really liked how easy it was to set each container with contents. Also you delivered exactly what you said you would. I really loved being able to trust the online claims made about your service.
I think it is a great idea and have already recommended Storrage to friends. We plan on using Storrage in the future!

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Meredith, Minimalist and Comedian

Meet Meredith, Minimalist and Comedian.

Everyone’s favorite driver Eugene recently spoke with minimalist Meredith about her experience as a customer. That’s when we learned she’s a comedian. Really, so be sure to check out The Comedy Crater at the Blue Moon.

Why did you use Storrage?

I needed temporary storage. I heard the ads on Pandora and it made sense. The ease of delivery and pickup was far better than normal self-storage.

How’d we do?

Customer service was fantastic. The [Android] app was a little glitchy to start but you fixed that with the next release. I’m a busy person so the ease of use was the best thing about your service. I’m usually very opinionated but there were no real stand out surprises.

What could we do to make it better?

Keep upgrading the app. Maybe add a reminder for the monthly storage billing, preferably by text.

Would you recommend Storrage to your friends and family?

Yes, I’d give you a 10 for service and use you again for sure if I have the need.

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.
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Customer Story: Meet Terry Drayton and Learn About his Recent Move!

We are very excited to share our most recent interview! It’s with one of our own, Storrage CEO, Terry Drayton, who recently moved. We wanted to learn a little bit more about how he found the moving experience to be – and what better than to ask a true expert in storage!

Terry Drayton is a pioneer in seeing what’s possible and turning that into world class businesses. He has a particular interest in technology, including the latest and greatest in mobile apps and cloud services. When asked about what motivated him to start Storrage, he mentioned products and services which his very own family could use. And that is just what he did in his recent move!

Tell us a little bit about your recent move! Why were you moving and what was the most exciting and most difficult part about moving?

One of the reasons we originally started Storrage was to allow us to downsize. We wanted a smaller, simpler house – without formal living and dining rooms that we never used, fewer bedrooms and a smaller, lower maintenance yard. Of course we appreciated that a smaller house also had lower property taxes, utility payments, etc. so our cost and complexity went way down. After talking about it since our youngest went away to college two years ago, we finally made the decision to move this summer when our eldest graduated from college and got a job in San Francisco. With no chance for the millennial move back, it was time! We sold our great family house quickly and then got lucky finding our new place in the neighborhood!

What items did you pack first? Why?

First up was the “decluttering” process orchestrated by our fantastic realtor, Wendy Lister and her team. That was removing all the personal items to make our house easier to sell. We also removed a lot of items from our storage room and garage including decorations (Halloween, Thanksgiving and Christmas) and some sports equipment (skis and snowboards). We ended up with 28 containers and 6 oversized items, mainly for snow sports!

What items did you pack last? Why?

Last was after we’d sold our house and before the movers came when we cleaned out the attic and the garage. It’s the items we’d forget about and haven’t touched since our last move 12 years ago. We ended up donating a lot of stuff to our partners at Value Village. We did it last as we wanted to get the house ready for the cleaners.

Explain how you used Storrage to assist you in your move?

We couldn’t have done it without Storrage. Some of that was knowing we didn’t have to deal with all our items right away. A great example is our library, where we didn’t have time to sort through all the items, so we packed hundreds of books into 15 containers. In a few months we’ll get them delivered to our new place and sort through them then!

Another was knowing we have a permanent, inexpensive “store room” that we can have delivered at any time. We have 97 items in storage that’s costing us about $200/month, which is less than renting a self-storage unit. Plus we can get next day pickup and delivery! That allowed us to purchase a smaller place that we would otherwise have needed.

Any tips you could offer fellow movers?

If you use Storrage, and our mobile application, take pictures of the items before you put them into the containers, use folders and do one room at a time. Folders are an easy way to organize groups of similar items. It’s particularly easy to get them redelivered as you can just click on the “all” button. The key is to complete one room at a time instead of spreading yourself all over the place. There is a great feeling of satisfaction as you empty a room. We did multiple pickups of 15-20 containers, which helped us see what was left.

Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Taylor who is Living in his Very Own Floating Home!

What a great time we had learning about Taylor, a project management and business analytics consultant based in Seattle! Taylor has lived all over the place – Kansas, Chicago and Toronto – but is enjoying the Pacific Northwest’s vibrant technology community and amazing weekend adventures! What’s most interesting about Taylor? He recently moved from his loft in Lower Queen Anne to a floating home!

Here is what he had to say about using Storrage:

Tell us about yourself: Your interests, activities, and how you first heard about Storrage?

I’m a certified SCUBA Divemaster and dive for fun off Alki, Mukilteo, Edmonds or the Hood Canal. I moved from a ~1000 square feet loft in Lower Queen Anne (where I started using Storrage), to a floating home in Lake Union. It’s a 1920s 600 sq. foot house on a beautiful and peaceful dock, which is a unique experience, but I couldn’t do it without a little assistance in organizing!

What do you think are the key benefits of using Storrage?

The extra storage on a floating home is crucial given the limited footprint. I love the ability to do this without the pain of renting a storage unit and driving back and forth, and shuffling seasonal items from front to back like a cardboard Rubik’s cube. Also, when moving in the city from apartment to apartment, a super bonus I didn’t even think of– I don’t have to do anything to move my storage!

In a few sentences, could you describe your experience using the Storrage boxes, the app and the driver?

The stackable nature of the blue Storrage boxes and packing materials help in the game of apartment Tetris. Having the app organize my stuff through short descriptions is helpful, the pictures I take even more helpful and what is probably the most useful feature – categories or labels to classify boxes in groups.

The categories make my goal “deliver Christmas decorations” a speedy process. Think, click and there it is. Other groups I have are for summer activities. I love SCUBA, I even don’t mind the cold water but I have little love for December diving in Puget Sound even with a dry suit. So I keep some of my SCUBA gear (my 7mm wetsuit) in a box waiting for brighter days. Also, instead of letting my bike rust in the rain it stayed dry in Storrage.

The Storrage drivers (Eugene has been my primary) have been on time every time and very excellent communicators, especially in welcome fashion, by text. They’ve been flexible and accommodating on scheduling. They’re really friendly guys and do their job well. I trust them to take care of my stuff and I’ve been recommending them to everyone I know as an innovative solution to the apartment woes of the urban and mobile.

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Joni, a Storrage User Mom Who Loves Yoga

Meet Joni, a Mom who Loves Yoga and a Storrage User

We recently spoke to Joni, a working mom who has a particular interest in meditation, yoga, healthy eating, and hiking on her experience with Storrage Seattle!

In a few sentences, could you describe your experience using the Storrage boxes, the app and the driver?

At first I had a few of issues with the app, but I finally ordered the boxes. They arrived and actually sat unused for at least 4 weeks because we had just moved and it took us forever to unpack. When I finally got around to scheduling a pickup, the driver was really cool, a super nice guy. I sent him to the wrong address and he texted me, found the right address and even worked with our concierge to get the boxes picked up!

What items did you put into Storrage?

We moved into a 2 bed, 2 bath condo downtown. We had no office and no garage, so we put files, back taxes and tools into Storrage.

Would you recommend Storrage to your friends and family?

Yes, I would recommend Storrage for anyone downsizing. It gives you the freedom to live with less stuff in smaller places without having to give up things you need.

Editor’s note: Since the time Joni used our Storrage App we have updated it several times based on her feedback and others. Thanks Joni for your help with making our products just right!

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Spencer, UW Intern and Storrage User!

Meet Spencer, UW Intern and Storrage User!

Spencer is a business major at the University of Washington who lives off-campus in a 7 bedroom house, along with 6 other roommates. Studying business, with a focus on entrepreneurship, has led Spencer to accept a student internship here at Storrage, where he has been an important facilitator in the first ever UW Challenge.

We talked to Spencer about the challenge and his experience with Storrage…

What is the UW Challenge?

“The UW Challenge is a “do good” challenge for the Greek Community that gives fraternities and sororities a chance to win $500 for their chapter.

As the student intern for Storrage I’ve been walking around the Greek community, dropping by information at all of the houses, and talking to students to spread the word. There are a lot of out of state students at UW without a solution as to where to keep their belongings for the summer, so I tried to inform them about our services as well as let them know how they can in turn give back by participating in the challenge.”

How did you find out about Storrage?

“I found out about Storrage through the Lavin Entrepreneurship Program at the UW. I checked out the website and realized that not only was I interested in interning, but that I also could really use this service when I moved out. The price-point is dead on for a college student and takes a huge amount of the hassle out of the moving process.”

In a few sentences, could you describe your experience using the Storrage boxes, the app and the driver?

“The experience has been awesome! The app made it very easy to schedule a delivery date for the original boxes, then once I got them and started packing my stuff, I was able to jot down notes about what was in each box. Storrage employees were very helpful throughout the whole process. They made sure that the boxes I received were correctly scanned into my account and gave me some bubble wrap to make sure my plates were secure and safe.”

What did you put into Storrage?

“I put my home and cooking supplies that I didn’t need while living at home for the summer, including pots & pans, an xbox, lots of power cords, a rug, bedding, plates, and a few other small items from my desk. I also put in some winter boots that I don’t plan on wearing during these warmer months.”

Did this improve your living and studying experience at home?

“At one point during the school year I had all of my shoes sitting in the corner of my room near my dresser. I couldn’t open my bottom drawer without moving at least 3 pairs of shoes out of the way, only to put them right back in the same spot and repeat the process day after day. Putting these things in Storrage made my morning routine so much easier. I didn’t realize how the little things add up until Storrage took the of stress out of my life.”

How did Storrage make your move-out easier?

“I didn’t have to worry about going to the store to buy cardboard boxes, packing tape, bubble wrap or worry about the 10 trips i’d have to make back and forth from my room to the car. I began packing my stuff in the boxes and had the driver come load them onto the truck.”

Would you recommend Storrage to other students?

“Absolutely! Any and all of my friends that are out of state or live a few hours away could really use this service for their study abroad and summer needs. No one wants to rent an entire storage locker only to fill it ¼ full and have to deal with the hassle of driving to and from the site.”

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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Customer Story: Meet Storrage User Melissa and Learn About Her Life In Seattle

“Things in the house that didn’t have a “home” before, now have a place to live.“ – Melissa, Storrage Customer

We talked to Melissa from Queen Anne about her experience with Storrage. Read on to learn more!

Describe your experience using the Storrage App.

“Getting started couldn’t have been any easier. I simply downloaded the app, entered my info, hit “request”, selected the number of boxes, picked a time and they were delivered a day later.“

What items did you put into Storrage?

“I put some things I use frequently, but am not currently using. Things like, computer equipment, cables, boxes, DVDs, CDs, books, seasonal items, hats, off-season clothes and crafts. Storing these things helped me to free up almost all of my drawer space, which helps me feel a lot less cluttered. Things in the house that didn’t have a “home” before, now have a place to live. I’m more relaxed because there’s less clutter and my small, one-bedroom apartment doesn’t feel as cramped.“

What are you favourite Seattle activities in the summer and how has Storrage helped you to enjoy them?

“I love outdoor festivals, shopping, dinner and drinks on patios and being out on the water. In the city, i spend Sunday mornings at Pike Place Market soaking in the lovely smells and buying groceries, and then over to Fremont Market to shop for antiques! One of the things I’ve noticed, is that coming home from a trip is easier. I have a place for my suitcase, and more room in my closet for any new clothes or shoes I’ve bought. At the end of the day, I just feel more relaxed knowing things are in order.”

Would you recommend Storrage to your friends and family?

“I would definitely recommend Storrage to my friends and family – and i already have! It really makes sense for people who live in the city, have a small car or no car, and want the convenience of not having to lug everything into a storage unit. It’s cheaper and easier. I’m definitely more of a minimalist and any type of clutter annoys me in my day-to-day living. It’s so great to be able to open a drawer and have things organized, or look under the bed and finally not see those things that shouldn’t be there.

I love that I don’t feel tied to my home. I don’t feel the need to “clean out” things, or de-clutter as much as before – everything has a place.”

– Do you have a Storrage testimonial? We’d love to hear from you. Email us at storries@storrage.com.

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